CLASS BOOKING RULES

The aim is to set a fair booking system for all members. We need these rules in place to make it a fair for all members and these are in addition to our T&C’s :
 

• Classes can be booked on the Fitsense App, 24 hours ahead of the start time.

 

• Classes can be cancelled up to 1 hour before the start time. Anything below 60 mins will count as missed class. This allows others to be able to fill the space as they will be notified.

 

• 5-day Ban: A missed class will ban the member from booking a class up to 5 days. If another class was booked prior to this ban (missed class) then that can be attended. However, the 5 days will have to lapse before any future classes can be booked.

 

• Classes can be booked back-to-back, and the member does not need to rescan in.

 

• If you believe the system has incorrectly applied a ban, then please drop the Club an email. This can easily be checked on our system and through the CCTV. If there is an error on our part, we’ll get the ban removed.

 

How to cancel a class via the FitSense App:
 

• Manage -> Booking -> Click the X to cancel the class and confirm.